Clients - Celebrity Cruises - Personalised URLs

Client Name:
Celebrity Cruises
Project Info:
PURLs and personalised communications and website experience
Summary:
The integration of a single customer view database with a website and marketing communications, making for uniquely inclusive customer service.
Services used:
More projects:
A true VIP journey. How Celebrity Cruises is driving extra traffic with a more exclusive user experience.
  • Celebrity Cruises case 1

The term ‘personal service’ could have been invented for Celebrity Cruises. The Condé Nast award-winner is renowned for its unequalled onboard luxury, and it was up to us to help bring that exclusivity of service online.

 

Your next port of call

We designed the PURL technology to not only deliver personalised content in the websites (example?), but also in the Direct Marketing and email too. So it’s goodbye, generic segmentation and hello, “Julian, great to see you - how was the Mediterranean onboard Celebrity Solstice?”

 

And with 739% uplift on direct marketing; 309% on email and online conversion higher than ever before, Celebrity are pretty keen on the results as well 

Winner Travolution Marketing Awards 2010 - Best Agency Website Design

… clear concise website, a simple solution and cracking return on investment.